John Shook: Lean WX Design of Worker Experience

2016 Northeast Lean Conference Keynote Presentation.

Every employee is an expert in something. Lean WX is about learning through doing - leaders focusing on the Gemba where the work occurs. There is meaning to be found in work. How do we create organizations that learn to learn? Focus on the work. The idea of failure versus success is key - it is not whether you get knocked down, it's whether you get up.