These are the four purposes of improvement - in order of priority - according to Dr. Shigeo Shingo. Bruce Hamilton, longtime admirer and student of Shigeo Shingo presents the "people side" of Dr. Shingo - both a reminiscence of Shingo's lean legacy and also a "how to " lesson for managers that want to hear more of Shingo's secrets for energizing the workforce, defending the principles and sustaining the gains.
Bruce Hamilton is President of GBMP, a non-profit provider of lean education and support. He is the creator of the 2004 video, Toast Kaizen (recipient of the 2005 Academic Shingo Prize) as well as Moments of Truth, 5S-5 Challenges and Toast Kaizen Value Stream Mapping. Bruce is Vice Chair of the Business Board of Examiners of the Shingo Prize, is on the Shingo Prize Board of Governors and in 2000 was inducted into the prestigious Shingo Prize Academy.