Management Doesn't See (which is most of it). Traditional top-down approaches to lean typically tap only 20% of an organizations' overall performance improvement capability. Thi is why the most effective implementations of lean today are done by idea-driven organizations - that is, organizations that are set up to get and implement large numbers of front-line ideas.
Dr. Alan G. Robinson is an award-winning author and educator. He has written two books: Corporate Creativity: How Innovation and Improvement Actually Happen and Ideas Are Free. He is on the faculty of the Isenberg School of Management at UMass Amherst.